New Community Home Page & Other Improvements

[Marjo]

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

• The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
• We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
• O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
• Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
• We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.

Let us know what you think of these changes, and as always, keep your feedback coming.

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

• Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
• Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
• "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
• Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
• Delays noticed in the Latest Topics section

Missing functionality:

• Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
• Mobile view: Cannot add photos. FIXED

Improvements:

• Wording at the top of the page: lack of clear info that the community is not Customer Service.
• Make full view default on mobile, as it seems to be more user-friendly and include more options.
• Edit button should be visible only when the editing window is still open. FIXED
• Latest Topics section taking a lot of space on home page.

[Cleoriff]

@pgn

I'm talking about my laptop. Lol

During the day and whilst at home, I never use my mobile for posting....

[pgn]

---

@Cleoriff wrote:

@

I'm talking about my laptop. Lol

During the day and whilst at home, I never use my mobile for posting....

---

Actually, busy threads like the Game ones expect you to visit each new page of messages before taking you to the last post, I have found... Even if you mark all topics as read... 

[Glory1]

@pgn I can mark all posts as read on mobile view. I click on unread posts and when the unread posts appear on the left hand side is options. And you have a choice of marking all posts as either new or read. I use it regularly.

And they can move this post to mobile vs full view too 😊

[pgn]

I shall investigate further later, thanks @Glory1.

[Cleoriff]

---

@pgn wrote:

---

@Cleoriff wrote:

@

I'm talking about my laptop. Lol

During the day and whilst at home, I never use my mobile for posting....

---

Actually, busy threads like the Game ones expect you to visit each new page of messages before taking you to the last post, I have found... Even if you mark all topics as read... 

---

Yes @pgn and this is something I have complained about before. Marking a topic as read lasts for the 20 posts on that page only. 

Once you move onto the next page, Lithium 'decides' you would like to join in with the thread again. (whether you do or don't)

This is why many of us NEVER join in with the Apple release threads in September. Even if you only post once, they have got you!!

You are then bombarded with 100's of posts asking where's my phone (even if the question has been asked 100's of times before) Marking the thread as read, last until the start of the next page only. So beware..

[pgn]

Requiring judicious use of the Unsubscribe option, @Cleoriff@... 

[jonsie]

Interesting....what can we expect on the contact us landing page?

[Jenny105]

Im seeing green too

[Cleoriff]

Hi @Marjo @Martin-O2 and @EmilieT

I am experiencing the unread posts issue again.

ie, when a post is moved or merged it still shows as unread even when I go back and re-read it.

This is going to be a nightmare with all the locking of new Apple posts and merging them into the Megathread.

I had 4 stuck on unread when @BiancaM1 locked and merged 2 new posts this morning.

The only way I could rid myself of them was to 'Mark all posts read'.

That's fine this morning as there were only these 4 posts left....but when it gets busy, I cant mark all posts read otherwise I will miss new posts. *sighs*...:smileysad:

[Martin-O2]

Hey @Cleoriff sorry to hear this issue has reappeared for you. I've asked someone to look into this again. I'll keep you updated.