New Community Home Page & Other Improvements

[Marjo]

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

• The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
• We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
• O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
• Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
• We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.

Let us know what you think of these changes, and as always, keep your feedback coming.

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

• Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
• Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
• "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
• Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
• Delays noticed in the Latest Topics section

Missing functionality:

• Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
• Mobile view: Cannot add photos. FIXED

Improvements:

• Wording at the top of the page: lack of clear info that the community is not Customer Service.
• Make full view default on mobile, as it seems to be more user-friendly and include more options.
• Edit button should be visible only when the editing window is still open. FIXED
• Latest Topics section taking a lot of space on home page.

[Marjo]

Good morning! Wow so much feedback already, thanks guys! I've updated the list at the top and will be forwarding everything over to the tech guys. Anything else, please let us know!

[pgn]

Update: 29-Dec 12:03PM I have been able to edit it now, no panic!

Trying to edit my just posted response to the @Marjo Hoodie message, and I get this error - is it by design?

(in Full mode to ad a picture too...) 

[MercedesS]

Sorry @pgn. We are still working on some changes & improvements.

Maybe that is why. Hopefully, it will be fixed soon 

[MI5]

Surely we don't need to keep on reporting the same issues over and over again?
As jonsie pointed out last night, once the OP has been updated with the issue it means it's being looked at so we just need to wait for an update from admin?

[pgn]

---

@MI5 wrote:
Surely we don't need to keep on reporting the same issues over and over again?
As jonsie pointed out last night, once the OP has been updated with the issue it means it's being looked at so we just need to wait for an update from admin?

You have a point, @MI5, however: that particular error had been spotted and rectified yesterday, but then reappeared.

As it had reappeared, and as there is a short time-window in which a post may be edited, I felt it important enough to let people know... 

Perhaps it is intermittent as the work on the board proceeds during the day, so I'll sit quietly in the corner here now and keep schtumm... 

[Cleoriff]

---

@MI5 wrote:
Surely we don't need to keep on reporting the same issues over and over again?
As jonsie pointed out last night, once the OP has been updated with the issue it means it's being looked at so we just need to wait for an update from admin?

---

I agree with that @MI5 though the issue about members/avatars/ numbers online hadn't been updated this morning when I 'repeated' my post.

[MI5]

No, but it's still listed in the OP as not working, therefore, it hasn't been fixed yet.

[Cleoriff]

---

@MI5 wrote:
No, but it's still listed in the OP as not working, therefore, it hasn't been fixed yet.

---

Yes Marjo edited the op after I posted...(though I now have no intention of repeating it again..)

[pgn]

---

@MercedesS wrote:

Sorry @pgn. We are still working on some changes & improvements.

Maybe that is why. Hopefully, it will be fixed soon 

---

That could well be part of it, @MercedesS, yes. I guess making sure the OP up at the top is kept updated periodically with what's fixed, what's broken and what's under repair is the best way to keep abreast of these glitchy happenings. 

[pgn]

And people will buy them...

Wow, I can add an image in Mobile view!

[image size edited]