cancel
Showing results for 
Search instead for 
Did you mean: 

New Community Home Page & Other Improvements

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey everyone! How is your Thursday going?

If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page! smiling

 

Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you! kissing_heart

 

We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes! 

  • The Knowledge Base, which sounded a little too technical, is now called Content created by our Community with its How to Guides and Reviews boards.
  • We have separated Pay Monthly and Pay as You Go boards as per your wishes for clarity when helping with related member queries.
  • O2 Home is no longer at the top of the page (it will be archived anyway later since the service is closing), instead, we have a link to the News board and to the make a new post page at the top.
  • Additionally, you can see a carousel at the top where we can now better highlight interesting info, discussions, member-created guides or device reviews.
  • We have also made some improvements to the mobile experience in general, for example, you should now be able to edit your own posts in the mobile view. thumbsup

 

Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!

Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2. slight_smile

 

Let us know what you think of these changes, and as always, keep your feedback coming.

 

Thanks!

 

----- Things noticed so far ----- UPDATES

Things that don’t work as expected:

  • Mobile view: “Add comment” button in each post on mobile only adds a comment technically to the first post in the thread. This makes it impossible to quote a specific reply.
  • Full view on mobile: need to press the emojis several times to be able to add to post. WORK IN PROGRESS
  • "Users Online" isn't working. There's no clickable link to see who is online and if you hover over the images they are all N/A. Link to "view all" is missing. WORK IN PROGRESS
  • Error when trying to access My O2 on Firefox: "The page isn't redirecting properly"
  • Delays noticed in the Latest Topics section

Missing functionality:

  • Mobile view: Access to emojis is only possible in edit mode. WORK IN PROGRESS
  • Mobile view: Cannot add photos. FIXED

Improvements:

  • Wording at the top of the page: lack of clear info that the community is not Customer Service.
  • Make full view default on mobile, as it seems to be more user-friendly and include more options.
  • Edit button should be visible only when the editing window is still open. FIXED
  • Latest Topics section taking a lot of space on home page.

 

 

 

Message 1 of 388
39,414 Views
387 REPLIES 387

MercedesS
  • 1192 Posts
  • 17 Topics
  • 18 Solutions
Registered:

@pgn wrote:

Ah... How about Hiding the Edit button in Mobile View when the grace period for editing a post has expired...? :d


@pgn, can you check if this is fixed for you now? 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 41 of 388
12,252 Views

MI5
Level 94: Supreme
  • 149586 Posts
  • 641 Topics
  • 28517 Solutions
Registered:
"Users Online" isn't working.
There's no clickable link to see who is online and if you hover over the images they are all N/A.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 42 of 388
12,236 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

@MI5 wrote:
"Users Online" isn't working.
There's no clickable link to see who is online and if you hover over the images they are all N/A.

Added to the list, thank you @MI5!

Message 43 of 388
12,233 Views

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

@Cleoriff wrote:

@pgn wrote:

Pale green for solved posts, nice touch. thumbsuprobot


@Glory1 I am now on mobile and on full view and to show that I can scroll back and post on a previous comment...I just picked one at random and had no problems at all?wink


Yes, you did @Cleoriff.  Maybe I didn't express myself very well or am totally daft LOL Because you did scroll back and post on a previous comment, but your post is not actually replying/related to @pgn's post about 'pale green for solved posts' and, therefore, looks odd. In mobile view you could post the same comment but it would not be 'attached' to @pgn's post or any other post on that thread. It would simply be another, separate, comment on that thread not replying to anyone's post but still on the same subject. Hope I've made more sense and it's clearer what I mean 😄

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 44 of 388
12,229 Views

pgn
Level 76: Forum Legend
  • 38517 Posts
  • 240 Topics
  • 1735 Solutions
Registered:

@MercedesS wrote:

@pgn wrote:

Ah... How about Hiding the Edit button in Mobile View when the grace period for editing a post has expired...? :d


@pgn, can you check if this is fixed for you now? 


Back in Full mode to quote the comment to which this is a reply:

 

@MercedesS- I still see "edit message"  prompt on a message I posted earlier today, and on others, as timestamp at top right of screenshot shows (using Chrome on Android, and having logged back into the community pages section:Screenshot_20171228-160802_01.jpgFYI.

 

If I hit the edit message button, it rather rudely tells me to get a grip, I can't edit that LOL

 Screenshot_20171228-162119_01.jpg

 

 

Message 45 of 388
12,220 Views

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

@pgn wrote:

@MercedesS wrote:

@pgn wrote:

Ah... How about Hiding the Edit button in Mobile View when the grace period for editing a post has expired...? :d


@pgn, can you check if this is fixed for you now? 


Back in Full mode to quote the comment to which this is a reply:

 

@MercedesS- I still see "edit message"  prompt on a message I posted earlier today, and on others, as timestamp at top right of screenshot shows (using Chrome on Android, and having logged back into the community pages section:FYI.

 

If I hit the edit message button, it rather rudely tells me to get a grip, I can't edit that LOL 


@MercedesS I am having the same problem as @pgn. I just went back to a post I made midday on this thread and the edit button is still there though I'm, of course, unable to edit the post now and get the same message if I try. I'm also on android.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 46 of 388
12,201 Views

Cleoriff
Level 94: Supreme
  • 126090 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

@MI5 wrote:
"Users Online" isn't working.
There's no clickable link to see who is online and if you hover over the images they are all N/A.

Same here on PC. Also the numbers don't tally

users online 28th.JPG

As you can see it states 11 members online when there are actually 29 pictures showing. All with no names (States N/A)

Also on the old layout there was an option 'to view all' which took you to a second page where you could see the names of members online and the time they had been online for.

Not sure I am keen on the picture format if honest. Takes up far too much space and needs mouseover to see the names (if that part worked...which it doesn't )

Veritas Numquam Perit

Girl in a jacket
Message 47 of 388
12,173 Views

Cleoriff
Level 94: Supreme
  • 126090 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

This is an image I took in February which showed when you had the option to click and view all. I miss having that...

Users Feb 9th.PNG

Veritas Numquam Perit

Girl in a jacket
Message 48 of 388
12,172 Views

pgn
Level 76: Forum Legend
  • 38517 Posts
  • 240 Topics
  • 1735 Solutions
Registered:

On the laptop now...

 

Viewing Users, looks like there are spurious results right enough, @Cleoriff@MI5:

 

https://community.o2.co.uk/t5/forums/searchpage/tab/user?advanced=true&page=5&search_page_size=252&f...

 

How do you get to the list of Users? It was not easy to find this here, for someone who has not really bothered looking to see who else is on-line before now Don't know

 

 

Message 49 of 388
12,156 Views

Cleoriff
Level 94: Supreme
  • 126090 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

@pgn wrote:

On the laptop now...

 

Viewing Users, looks like there are spurious results right enough, @Cleoriff@MI5:

 

https://community.o2.co.uk/t5/forums/searchpage/tab/user?advanced=true&page=5&search_page_size=252&f...

 

 


I'm not even showing as online and I have been since 5.30pm. (I know some people change settings so they never show online but I don't and haven't changed anything today)

Veritas Numquam Perit

Girl in a jacket
Message 50 of 388
12,152 Views