28-12-2017 08:45 - edited 14-01-2018 13:01
28-12-2017 08:45 - edited 14-01-2018 13:01
Hey everyone! How is your Thursday going?
If you noticed a few changes to the Community today, don't worry, it's not your imagination. We're really pleased to officially announce an updated version of our O2 Community Home page!
Many of you have provided valuable feedback about the home page over the past few months and we wanted to say a big thank you!
We have made sure to include as much of it as possible in this version and continue working towards future improvements. Here a short list of changes!
Please note also that the Ideas section has now been archived which was also something that was asked about. Thank you very much everyone who posted an idea or voted for one, it's much appreciated!
Please do continue posting and discussing your ideas and feedback in the Feedback board. We do love to hear all you have to say and we make sure all your feedback is shared with O2.
Let us know what you think of these changes, and as always, keep your feedback coming.
----- Things noticed so far ----- UPDATES
Things that don’t work as expected:
Missing functionality:
Improvements:
on 28-12-2017 12:28
on 28-12-2017 12:28
on 28-12-2017 12:30
on 28-12-2017 12:30
on 28-12-2017 12:32
on 28-12-2017 12:32
on 28-12-2017 12:36
on 28-12-2017 12:36
@Cleoriff, thanks a lot for your amazing help!
Hopefully, we can create a final list by the end of today and get it all fixed as soon as possible!
We are working on improving the community for you, so any idea -even if new- is really welcome!
on 28-12-2017 12:46
on 28-12-2017 12:46
@Cleoriff wrote:If honest @pgn when I am on mobile and logged in... the first thing I do is press full view. It would be a good idea if that could be set as default (in my opinion)
Full view seems to be more user friendly and gives you more options..
The problem with full view as a default @Cleoriff is you are only able to reply to a previous post. You can't add a totally new comment unrelated to what has gone before. This you can do in mobile view so I think we need both
on 28-12-2017 12:47
Just seen the Carousel, that looks cool...
Dunno why I did not see it before...
on 28-12-2017 12:49
on 28-12-2017 12:49
@MercedesSI will let others post comments now. I have accessed the forum via laptop and mobile and posted what I have found.....I am happy with the changes I see.
I really just want more emphasis on home page stating THIS IS NOT CUSTOMER SERVICES
Also.. it's excellent to see solved posts highlighted in green in Unread posts. A big thumbs up to whoever came up with that idea
Veritas Numquam Perit
on 28-12-2017 12:57
on 28-12-2017 12:57
@Glory1 wrote:
@Cleoriff wrote:If honest @pgn when I am on mobile and logged in... the first thing I do is press full view. It would be a good idea if that could be set as default (in my opinion)
Full view seems to be more user friendly and gives you more options..
The problem with full view as a default @Cleoriff is you are only able to reply to a previous post. You can't add a totally new comment unrelated to what has gone before. This you can do in mobile view so I think we need both
Are you talking about posting a new 'unrelated' comment on the same thread @Glory1?
I don't understand that at all. I know I dont use my mobile as much as others but I can make a random comment on an existing thread on mobile. I can also scroll back to previous comments on the thread and reply to that if I wish...
I can also (and do) start a new thread on mobile.
Veritas Numquam Perit
on 28-12-2017 12:57
on 28-12-2017 12:57
We are so happy to hear that you guys like it!
Hopefully, we can do more soon
And @Cleoriff, we do agree with you. Let us see if we can find the way of giving more emphasis on the home page message stating THIS IS NOT CUSTOMER SERVICES
And remember that now all the Community How-to guides are here as you all suggested! If you cannot find one, let us know too
on 28-12-2017 13:04
on 28-12-2017 13:04