Good of O2
All networks need to do this as waiting times are horrendous.
With regards to wait times, for any customer needing to contact O2 for anything outside of the current voice call issues, please have a look on My O2 for any account or billing related issues as you may be able to resolve it there.
We also have loads of help & support on our website, which may save you a call to us.
And lastly, if you are trying to contact us about this voice calling issue, please understand our agents may not be able to assist any further. As we continue to investigate, the most up-to-date info will be available here.
Track usage, upgrade and get support with the My O2 appDownload My O2