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O2 Social Media Team
Posts: 1,412
Registered: ‎27-11-2013

101 non-emergency calls are now free

Hey everybody,

This week the Home Office announced that calls to the 101 non-emergency service would be made free as of April 1st. See below a small section taken from the official announcement on Gov.uk:


The Home Office

From tomorrow no member of the public should have to pay for 101 non-emergency calls to the police.

Currently callers to the 101 number are connected to their local police force, or a force of their choice, and charged 15p a time.

The vast majority of people will be able to use the service free of charge from tomorrow. However, from 1 April to 1 July there remains a chance that users of small operators will be charged for using the 101 service. The Home Office will be urging those providers to refund their customers.

In May last year the Home Office announced it will invest £7 million a year to make the service free, which receives around 30 million calls annually.



Hi. I'm from the Social Media Team.

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Posts: 79,681
Topics: 570
Registered: ‎04-01-2009

Re: 101 non-emergency calls are now free

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Posts: 98,456
Topics: 545
Registered: ‎04-04-2012

Re: 101 non-emergency calls are now free


@jonsie wrote:

Long overdue thumbsup


Seconded

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 84,363
Topics: 715
Registered: ‎14-01-2013

Re: 101 non-emergency calls are now free

Good Job !

*The Game Is On*

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Posts: 8,971
Topics: 185
Registered: ‎13-02-2019

Re: 101 non-emergency calls are now free

About time. Most welcomed.

animated-elephant-image-0278



Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

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Level 1: Joiner
Posts: 4
Registered: ‎06-04-2020

Re: 101 non-emergency calls are now free

I called 101 yesterday to report some non social distancing behaviour and I'm sure I was charged for it as my balance went down.  I'm on pay-as-you-go.  Has O2 definitely implemented this as of 1st April?  I can't get in touch with them to check my call charges.

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Posts: 98,456
Topics: 545
Registered: ‎04-04-2012

Re: 101 non-emergency calls are now free

It should have been for the major networks but O2 are running slowly at the moment so may take a few days to catch up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)