Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[madasaf1sh]

@bree2 

Something isnt matching then if you are still been told you are inelligible. 

Best thing to do is call both o2 and Virgin and ask them to confirm that your address matches...  and get them to process it, it might need a complaint raising especially on the VM side 

Call VM on 0345 454 1111 

[Zheez]

Does anyone know what the situation is around Volt with a phone tariff upgrade?  I was previously on a contract with 50GB of data a month and Volt doubled that to 100GB.

Today I received my new phone and my tariff has been switched to the 150GB it's meant to be but would this be doubled to 300GB with Volt?  It's still showing 150GB right now which to be fair is more than enough anyway, but I'm intrigued as to whether it'll automatically double, whether it won't at all or if I need to contact someone. 

[gmarkj]

You should still get the Volt boost, but you might need to a) wait 14 days after the upgrade and/or b) re-apply if it doesn't show up immediately.

Do you still have the Volt bolt on showing on your account or has that dropped off?

[Tinheadz]

Hi this also has happened to me, the Vold bolt no longer shows on my o2 account but when I click to add it says it is already active.

Upgraded using refresh to Pixel 7 Pro

[Enlli]

@Tinheadz 

When you change tariff or take out a new one it can take up to 14 days for the Volt benefit to appear

 I changed mine to a better deal two months ago and that was the case. The Virgin deal kept on running in that time 

[Ganga]

It's been 2 weeks and 3 days since I had Virgin Media installed at my house.

I got in touch with o2 today about the Volt benefit not being applied to my o2 account.  I also requested that it gets applied to my son's account too.

I've received an email and text message 5 hours ago that Volt has been applied to my account.
When I logged into my account on the phone and web,  minutes, texts and data doesn't reflect what I expect.
When I go into Bolt-ons, it says Volt benefits but the mins, texts, and data don't reflect that.

My son's data etc has doubled so why hasn't mine?

Can someone help, please?

[pgn]

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@Ganga wrote:

It's been 2 weeks and 3 days since I had Virgin Media installed at my house.

I got in touch with o2 today about the Volt benefit not being applied to my o2 account.  I also requested that it gets applied to my son's account too.

I've received an email and text message 5 hours ago that Volt has been applied to my account.
When I logged into my account on the phone and web,  minutes, texts and data doesn't reflect what I expect.
When I go into Bolt-ons, it says Volt benefits but the mins, texts, and data don't reflect that.

My son's data etc has doubled so why hasn't mine?

Can someone help, please?

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Is your O2 Contract tariff eligible, @Ganga? PAYG customers cannot get Volt benefits, and the t&cs for Volt always reference "Eligible O2 Tariff", as below. Contact O2 to check this out, either via Social Media (links just below this post) or via 202. Good luck!

Volt

1. The “Offer”: Customers who have an Eligible O2 Tariff and make, have made, or benefit from the services of a Qualifying Virgin Media Purchase (a “Participant”) will have their Eligible O2 Tariff supercharged with Volt as follows:
   1. Double data: The monthly data allowance for your Eligible O2 Tariff will be doubled for all tariffs up to 250GB. For all tariffs of 250GB and over, we will boost your data allowance to unlimited. This double data will not rollover. If your Eligible O2 Tariff already includes unlimited data you will not receive an increased data allowance as part of this Offer.
   2. O2 Travel Inclusive Zone

[Ganga]

I should have been clear, apologies, I do have a PAYM(Pay Monthly) plan as does my son.

The customer service representative that I had spoken to, stated that my current o2 monthly plan and my son's monthly plan are eligible, so why hasn't my account been updated correctly?

My son (who lives with us) received the very same text message as I did "Hello, just confirming your Volt benefits are now active".

Under Bolt-ons, in my account and his account, it says "Volt benefits active" but in my o2 account for me, it does not show the minutes/texts/data being updated to double the amount.

Can someone help, please? Surely, as I received that text message, everything should be updated correctly in my account.

[pgn]

Volt only doubles data on O2, not talk time or minutes, nor SMS quota or messages, @Ganga.

When was the last time you upgraded on O2? Is your contract one that has been rolling over, having expired some time ago? If the data does not double in your MyO2 overnight, you will need to call 202 around 8am tomorrow morning, or reach out to O2 Social Media Team on any of the links below this post. Good luck.

[Raytsj]

I have had my speed boost from vm but no option to add volts in the My 02 app both account at the same address and in the same name