Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[Paul-j-white]

Similar 

[Brench]

Still no speed boost or double data either 🤷🏽‍♂️ Been a month now just get told by o2 to activate on my o2 

[Ben987]

I have been with O2 for 7 years, VM for the past 3. With O2 my account is under ‘Ben’, but VM it’s ‘Benjamin’. I appreciate there is a clear difference between ‘Jim’ and ‘James’, but do the systems not take into consideration shortened names? I can only assume not. I have contacted customer care to request a name change with O2 as technically my legal name is ‘Benjamin’, however have been told I need a marriage certificate or certificate of partnership, neither of which will show my name going from ‘Ben’ to ‘Benjamin’ as technically it hasn’t. 

Both O2 and VM have run credit checks based on the names provided, my address history and most importantly to tie both names together, my date of birth. If both companies were happy to accept me as a customer with both my full and shortened names following on from credit checks, why is it so difficult for me to get the benefits of Volt?!

[pgn]

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@Russ247 wrote:

My O2 has been volted to double within 5 days, but no news from Virgin side yet. Name & Address same. On calls with Virgin, they seem to have no clues about this and must be something to do with an O2 team.

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If you selected the right option in your MyO2, ie "I am a customer of both O2 and VM", then it will come.

My VM was about 2 weeks after my O2 data was doubled - and I only found out about it because I was keeping an eye on the speed quoted on the VM hub occasionally, I got no communication from VM, Volt "just happened". I had to reboot my VM hub to complete the boost cleanly myself.

Keep watching those lights on your hub, @Russ247, and good luck!

If you have to hassle either O2 or VM, details in this thread (read the updates too!) Volt Megaguide 

[Theteggy]

Not sure of the app issue, but I am stuck in a circular where I choose “I am a customer of both O2 & VM” and it just takes me back to the info page, I am unable to proceed any further … so annoying! Will have to be a call to cs 

[madasaf1sh]

@Ben987 

Best thing to do is reach out VM customer services, and get them to sort it out, as shortened names shouldn't matter. 

As o2 will only match what VM send them. 

[madasaf1sh]

@Theteggy 

From clicking the button it can and does take 14 working days.. 

If it has been over that then speak to VM Customer Services on 150 or 0345 454 1111 and  If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[essjay]

O2 data benefit applied today -  21 days after my number was ported in.

But as per original post I had to be proactive and nudge both VM and O2 via webchat.

[Djm1690]

Hi

[hugonagasaki]

Hi there i have 200mb Virgin Broadband and an O2 account. When i activate Volt2 it says that Virgin Media is not available at my address, which is really strange as i have Virgin Broadband. I've tried ringing customer services but the inept automatic robot keeps saying i want to talk about Bolt on or calls, when I say no to both it hangs up. Can you help!!!