Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[Robkat]

Have had this message since I joined O2.

Thanks for your interest in Volt

You'll be seeing this page for one of three reasons:

1. Your Volt benefits are active

Thanks for taking up Volt. We hope you're making the most of all the exclusive benefits.

2. Your Volt benefits are on the way

We'll let you know you as soon as your Volt benefits have been activated – this can take up to 14 days.

3. You're ineligible for Volt

Virgin Media isn't available at the address below, sorry. But we're always expanding our broadband network, so keep an eye on My O2 to see when Virgin Media becomes available to you.

What does it mean?

[Chris_K]

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@Anonymous wrote:

Good morning. I've  Changed my name on my 02 Account Derek Joseph Collins to Darrach Joseph McKenzie  and  I'm still  not have choice to  Add This  New Service   to on Both Account  aswell  Virgin Media  and 02. 

So can you  check  when  I can get this  Boots  add on my Both Account. 100MBS TO 200MBS And Double Data Allowance  on my phone  aswell.

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Hey there,

I'm unclear on what's going on but it sounds like a potential name mis-match may be causing this. If you could contact our team on Twitter | Facebook | Instagram we'll take some details and check things over to see what's what, and try and get this sorted for you.

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@gmarkj wrote:
Hi @Chris_K 

Just wondering when the two name thing will be fixed?
Your post said "soon", but how soon is that - next week, next month, next year (the last one is not really soon)?

I am getting the "already have or can't get them" message as my o2 account is in my name but the VM account is in my wife's name...

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We're aiming for early 2022 but have no more precise info just yet. As soon as there's any updates or confirmation though we'll deffo get this thread updated.

[Angry-Customer]

How is early 2022 soon ?

Looks like I will be leaving VM after 20+ years as soon as my current contract is up and will be leaving O2 shortly after as I only switched to O2 to take advantage of Volt.

Lied to by both companies and royally shafted.

[Human1]

not true will only apply to one phone, and they have said it can only be on my 90gig one not the 4gig one what a joke

[unisoft]

As long at the main account holder name and address is the same on O2 and Virgin Media, other plans registered are also eligible:

"When you’re with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. That means double the mobile data on every eligible O2 Pay Monthly plan in your name, in your household. "

Eligible just means you are a customer of both companies, and the main account holder details are the same and already not on unlimited data.

The first post of this thread from Chris goes on to say:

"We’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account."

This means anyone in the address who has a plan in their own name rather than linked to a main account holder.

[madasaf1sh]

Load of rubbish @Human1 

All 3 of the contracts in my name have been data boosted. 

@Angry-Customer 

Early 2022 can be anytime up to the end of Q1 so April

[Angry-Customer]

Exactly, so not exactly soon is it.

I'm out of contract with VM in may.

[madasaf1sh]

Nope, I think the problem will be VM's platforms as parts of it are still on the old Telewest platform, from what I have come to understand... 

[pgn]

@Martin-O2 Can this topic be assigned a hash to drop it into responses like we can with the Guides?

It's tedious searching for the topic, getting the Permalink and pasting it into responses quite as often as it needs to be, tbh.

[oro]

Watch out. I activated Volt in O2 and Virgin Media have cancelled my existing promotions, extended the contract and added £66 per month onto my bill. All for these Volt "benefits". Complaints dept. and Twitter team see no issue with this, apparently they think it's completely normal for all companies to do this when you take advantage of a promotion. I see none of this mentioned in My O2 when you activate the "benefits". Be careful folks, it's a ruse to cancel your current deal and tie you in for longer.