Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[pgn]

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@madasaf1sh wrote:

@BrightonGreg 

I got my data increases from o2... 

You do have to wait upto 14 days for the data boost on o2.. 

VM on the other hand have been incompetent to the level unseen before... 

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Got my Speed Boost on O2 within 7 days of registering... e-mail, SMS and all looking good in MyO2 too.

VM, on the other hand - not a peep.  And my VM Speed still shows as:

• Some day, my WAN will grow,
  Some day we'll speed again...

[UKChappo]

O2 customer services useless.   They cut me off whilst trying to resolve their own typographical errors in my address..

Any customer services worth their salt would then try to to g the customer on the back of a dropped call 

Still unable to access Volt benefits (been with O2 and VM for 2 years and no discount in place. Just get the message that it's not available to me.

Failed to honour a callback they scheduled for yesterday.  Think I'll be looking elsewhere once my contracts are up with this shower.

[Greengiant66]

Has anyone had any issues getting the benefits? On my account it says that virgin broadband isn’t available but I am a customer and had it for over 2 years. 

[madasaf1sh]

@UKChappo 

That's unusual for o2 to be fair, as when I have calls drop, they have tried to call me back... 

That error message I believe is going to be updated as it means nothing, and is giving the wrong impression to customers, as mine said the same until the benefits where applied by o2, just be patient an allow the upto 14 days for them to be applied...

The discount thing is a load of tosh, and I will be raising this with VM Executive Relations team on Monday... 

@Greengiant66 

Just be patient for the details to be able to get the updates applied, mine took 8 days end to end... 

I would also add to anyone calling VM Customer Services, you do not need to pay extra to get the BB Speed boost..

[mwsmws]

I had my o2 double data applied days ago.

Received a random text from Virgin Media about 30 minutes ago saying "Hi this is Virgin Media. We've fixed the network issue affecting your services. Please restart your equipment and wait 30 mins. Still stuck? Reply with HELP." 

I hadn't reported any issue so I logged onto My Virgin Media and it now shows Volt 350.

Just to confirm I was on a loyalty discount on the 200 package and was part of the tv streaming box trial.

 

Will reboot again and see if the speed boost comes through.

[Pestca]

Hi everyone, as I mentioned in my previous post yesterday, it took 8 days for O2 to double my data. About 5 minutes ago I've received an email from VM saying:

"Thanks for making those changes to your Virgin Media package. You won't need to sign a new contract.

Quick recap of what you now enjoy:

Your new package now includes:

Broadband: Volt M200 Fibre Broadband

We've removed:

Broadband: M100 Fibre Broadband"

I've not done a thing to my VM package. They've done it.

[mwsmws]

I can confirm the speed boost is now active and my hub has restarted automatically to pick it up.

Here's hoping to everyone waiting for there boost and has received all these mixed messages about not being able to have it if you have a discount applied as mine has now come through.

Thanks to o2 for creating this thread as VM support has been so disappointing.

[MI5]

My Hub 3 rebooted itself this afternoon and I now have my volt boost applied, so all good and within the 14 days of requesting for both O2 and Virgin to apply the offers.

[madasaf1sh]

Looks like VM are starting to make progress, albeit very slowly... 

[Stuartjw]

I tried the 02 link to volt and it told me I currently can’t get Virgin media at my address but I already have it! Both accounts  are in my name too. How do I sort that out? I can’t even work out how to contact 02 customer services.