Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

[Chris_K]

UPDATED on 19/2/25 to ensure Volt benefits are up to date.

Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2.

Whether you're an O2 customer, a Virgin Media customer, both, or none, you can check out our handy website here which will show you how you can bring on big benefits and even bigger possibilities when you’re with us both.

What are Volt benefits? 

You can bag big benefits and even bigger possibilities, when you’re with both Virgin Media and O2. Scroll, stream and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, if you haven’t got it already, our WiFi guarantee including up to three WiFi Pods if needed, on us. Plus, we’ll double the mobile data on all eligible O2 plans in your household and give you O2 Travel Inclusive Zone at no extra cost* (if you haven’t unlocked it already), so the fun doesn’t stop when you’re on the go and jetting across the globe. If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months. And don’t forget – when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2, just for being part of the family. 

*Tablets excluded from roaming benefit.

First joint proposition gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – to apply their Volt benefits for free
• Volt benefits include boosted broadband speed (up to 1Gbps) and double mobile data on all eligible O2 Pay Monthly contracts in the household 

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now get Volt benefits and reap extra rewards simply by being customers of both brands. Volt benefits include a broadband speed boost (up to 1Gbps), a WiFi guarantee, double the mobile data on all eligible O2 plans in the household and more, when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers who are with Virgin Media broadband, O2 or both of us can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Volt benefits include:

• • A Virgin Media broadband speed boost to the next available level (up to 1Gbps) 
  • Double data for every eligible O2 Pay Monthly plan in your household 
  • Our WiFi guarantee at no extra cost (if you don’t have it already) – meaning reliable WiFi in every room or money back and up to three WiFi Pods if needed, on us 
  • Roaming in 75 destinations worldwide including USA, Canada and Mexico with O2 Travel Inclusive Zone* (if you haven’t unlocked this already with O2) 

*Tablets excluded from roaming benefits. 

Volt is available to both new and existing customers, offering extra benefits to account holders no matter what eligible broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to get Volt benefits when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via My O2 to get Volt benefits – at no additional cost. 

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can grab Volt benefits from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month. 

Volt benefits for small businesses 

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also get Volt benefits, with 4G start-up and back-up, double mobile data and exclusive perks from Priority. 

  

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started. 

[madasaf1sh]

Thanks @Chris_K 

Can you share this if possible with your Virgin Media Colleagues, who are giving a totally different answer to some of things you have pointed out,  to customers on their Community and Social Media. 

[HigherPeek]

Both my husband and I are being sent in circles between emails from virgin and 02, and My 02. Neither of us can access the benefits of this merger. And apparently you can’t give any idea of what the problem is or when it will be fixed. Apart from frustrating your customers what exactly is all this supposed to achieve?

[Chris_K]

Just added this to my previous reply, but for anyone still having issues and it's not listed in our known issues, or any of my previous updates, then please do give us a shout on Social Media (Twitter | Facebook | Instagram) and we'll try and help you out.

[Carlton]

@Chris_K Again, like has been mentioned I've contacted both O2 and VM social media teams, O2 say contact VM, VM say contact O2.... 

[Chris_K]

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@Carlton wrote:

@Chris_K Again, like has been mentioned I've contacted both O2 and VM social media teams, O2 say contact VM, VM say contact O2.... 

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If you've contacted us via Social I'm hoping we've given some timescales or further details. With the screenshot you previously posted, it could be that you've already applied for the Volt benefits and need to wait up to 14 days for them to be applied, but we should have been able to check and confirm that via Social for you.

[TheRonin]

Nobody has answered the question to the problem most of us are haveing. "You already have volt benefits, or can't get them in your area"  my accounts both match and I meet the criteria.

[Carlton]

@Chris_K Nope. As mentioned, I haven't selected or applied any Volt benefit to my account. When I first got the notification/message in MyO2, I clicked on it and I just get the message shown in the screen shot.

[Chris_K]

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@TheRonin wrote:

Nobody has answered the question to the problem most of us are haveing. "You already have volt benefits, or can't get them in your area"  my accounts both match and I meet the criteria.

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Hey there. This sounds similar to one of our known issues we posted about on Friday last week, and we're looking into some changes to make the wording a bit clearer. In the meantime however, I'd welcome you to send our team a message on Twitter, Facebook or Instagram so we can check over some details and if the Volt benefits have already been requested or not, and we can go from there and get this sorted for you.

[Mandrake]

I have tried messaging the o2 team via the facebook page and absolutely no response or acknowledgement that anyone has even looked

[madasaf1sh]

@Mandrake 

When did you reach out on Facebook as its usually a max of a couple of hours for them to come back to people...