Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[madasaf1sh]

Thanks @Chris_K 

Can you share this if possible with your Virgin Media Colleagues, who are giving a totally different answer to some of things you have pointed out,  to customers on their Community and Social Media. 

[HigherPeek]

Both my husband and I are being sent in circles between emails from virgin and 02, and My 02. Neither of us can access the benefits of this merger. And apparently you can’t give any idea of what the problem is or when it will be fixed. Apart from frustrating your customers what exactly is all this supposed to achieve?

[Chris_K]

Just added this to my previous reply, but for anyone still having issues and it's not listed in our known issues, or any of my previous updates, then please do give us a shout on Social Media (Twitter | Facebook | Instagram) and we'll try and help you out.

[Carlton]

@Chris_K Again, like has been mentioned I've contacted both O2 and VM social media teams, O2 say contact VM, VM say contact O2.... 

[Chris_K]

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@Carlton wrote:

@Chris_K Again, like has been mentioned I've contacted both O2 and VM social media teams, O2 say contact VM, VM say contact O2.... 

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If you've contacted us via Social I'm hoping we've given some timescales or further details. With the screenshot you previously posted, it could be that you've already applied for the Volt benefits and need to wait up to 14 days for them to be applied, but we should have been able to check and confirm that via Social for you.

[TheRonin]

Nobody has answered the question to the problem most of us are haveing. "You already have volt benefits, or can't get them in your area"  my accounts both match and I meet the criteria.

[Carlton]

@Chris_K Nope. As mentioned, I haven't selected or applied any Volt benefit to my account. When I first got the notification/message in MyO2, I clicked on it and I just get the message shown in the screen shot.

[Chris_K]

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@TheRonin wrote:

Nobody has answered the question to the problem most of us are haveing. "You already have volt benefits, or can't get them in your area"  my accounts both match and I meet the criteria.

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Hey there. This sounds similar to one of our known issues we posted about on Friday last week, and we're looking into some changes to make the wording a bit clearer. In the meantime however, I'd welcome you to send our team a message on Twitter, Facebook or Instagram so we can check over some details and if the Volt benefits have already been requested or not, and we can go from there and get this sorted for you.

[Mandrake]

I have tried messaging the o2 team via the facebook page and absolutely no response or acknowledgement that anyone has even looked

[madasaf1sh]

@Mandrake 

When did you reach out on Facebook as its usually a max of a couple of hours for them to come back to people...