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Community Manager
Posts: 5,422
Registered: ‎18-02-2016

Accepted Solutions on the O2 Community

[ Edited ]

Hi everyone,

 

This is part of a series of guides about how the community works and how our members can get the most out of their time here. 

 

The O2 community sees dozens of help questions posted every day, from the ordinary to the bizarre, and our knowledgeable members do a fantastic job of answering the vast majority of these queries. 

 

What are Accepted Solutions? 

An Accepted Solution is when the correct answer to a question is highlighted in a topic. A link is created from the original question to the correct answer and the answer and thread are marked in green to indicate the problem has been solved. This means anyone browsing the community later can easily identify if a question has a useful answer, and also get help from it.

 

Screen Shot 2019-01-29 at 11.58.49.png

 

How do Accepted Solutions work? 

The creator of a thread has the option to mark one of the replies as the solution. It's really simple to do, just hit the "Accept as Solution" button under the post and it's done! The page will refresh and the post will now be the accepted solution with a green tick on the reply. 

 

Screen Shot 2019-01-29 at 11.54.46.png

 

Screen Shot 2019-01-29 at 11.56.39.png

 

How to get a solution for your question? 

Here are a few tips on ensuring you get a quick and useful solution to your question: 

 

Post in the right forum board

It may sound simple but posting your question in the right board helps you get a quick and helpful answer to your query. We have loads of knowledgeable members waiting to help but they won't be looking in the Off Topic board for a Pay Monthly question. 

 

Provide plenty of detail

Your question might be complicated or something the community has not seen before so give as much detail and context as possible in your post. Other members may ask follow up questions if things are unclear. Remember not to post personal info like phone numbers as the community is public. wink

 

How to get your answer marked as a solution? 

If you are answering help questions on the community and wish your answer would be picked as the solution, there are several things you can do to increase the chances of your answer being selected. Here are a few tips: 

 

Ask questions / troubleshoot 

Sometimes the question might be a bit unclear, so it's important to ask follow-up questions to try identify the issue better, to be able to give more relevant help.

 

Provide details

Give as much detail as possible in your answers. The person asking the question may have very little knowledge on the subject so provide plenty of info. 

 

Hyperlink

There are numerous community guides on common questions asked on the community in addition to the O2 help pages so it's good to always link to these where appropriate. 

 

Give the correct info

It's not helpful to direct someone to the wrong guide or to contact customer services when they can get help on the community, so always double check your answers and avoid defaulting to contacting another support channel where possible.

 

Feel free to add your tips for getting an Accepted Solution below and if you have any questions about the process or need any advice, give the community team a shout.  slight smile

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 17-23 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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Posts: 66,868
Topics: 661
Registered: ‎14-01-2013

Re: Accepted Solutions on the O2 Community

Good guide @Martin-O2

 

1) If a new member gives themselves the solution (as they are unsure of how the system works), I always report this via the report section.

2) Never be afraid to query with managers if you think the solution given is not actually the best one.

(This works two ways. I never have a problem in suggesting mine wasn't the most deserving) I did this yesterday so not telling untruths here) slight smile

*The Game Is On*


Posts: 65,965
Topics: 539
Registered: ‎04-01-2009

Re: Accepted Solutions on the O2 Community

Hope this is a sticky so that the right customers are reading it. Good guide smiling

Posts: 4,955
Topics: 88
Ideas: 2
Registered: ‎11-04-2012

Re: Accepted Solutions on the O2 Community

[ Edited ]

Nice to see some context for the odd terminology encountered on the forum.

 

Why are some boards not permitting "Accept as solution" as an action?

 

 

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 85,629
Topics: 522
Registered: ‎04-04-2012

Re: Accepted Solutions on the O2 Community

Some boards are just for chat or discussion and therefore no solutions are possible.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 4,955
Topics: 88
Ideas: 2
Registered: ‎11-04-2012

Re: Accepted Solutions on the O2 Community

Just those outlined in red below d not permit "Solutions"?

20**Personal info** 21_00_14-New Topic - O2 Community.png

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 66,868
Topics: 661
Registered: ‎14-01-2013

Re: Accepted Solutions on the O2 Community


@pgn wrote:

Just those outlined in red below d not permit "Solutions"?

20**Personal info** 21_00_14-New Topic - O2 Community.png


That's right. Of course you have to also exclude reviews and how to guides.

*The Game Is On*


Highlighted
Posts: 85,629
Topics: 522
Registered: ‎04-04-2012

Re: Accepted Solutions on the O2 Community

And the welcome and news and o2 Priority boards too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,868
Topics: 661
Registered: ‎14-01-2013

Re: Accepted Solutions on the O2 Community


@MI5 wrote:
And the welcome and news and o2 Priority boards too.

Yes...Though not to be confused with anyone asking a question about O2 Priority. Most of those will be given a solution.

*The Game Is On*


Level 20: Radiant
Posts: 2,087
Registered: ‎03-08-2018

Re: Accepted Solutions on the O2 Community

What OMG that sounds like "double dutch" to me  @Cleoriff  I'm off for a lie down.

Don't know