on 30-01-2019 14:58 - last edited on 22-04-2019 13:35 by Marjo
Hi everyone,
This is part of a series of guides about how the community works and how our members can get the most out of their time here.
The O2 community sees dozens of help questions posted every day, from the ordinary to the bizarre, and our knowledgeable members do a fantastic job of answering the vast majority of these queries.
What are Accepted Solutions?
An Accepted Solution is when the correct answer to a question is highlighted in a topic. A link is created from the original question to the correct answer and the answer and thread are marked in green to indicate the problem has been solved. This means anyone browsing the community later can easily identify if a question has a useful answer, and also get help from it.
How do Accepted Solutions work?
The creator of a thread has the option to mark one of the replies as the solution. It's really simple to do, just hit the "Accept as Solution" button under the post and it's done! The page will refresh and the post will now be the accepted solution with a green tick on the reply.
How to get a solution for your question?
Here are a few tips on ensuring you get a quick and useful solution to your question:
Post in the right forum board
It may sound simple but posting your question in the right board helps you get a quick and helpful answer to your query. We have loads of knowledgeable members waiting to help but they won't be looking in the Off Topic board for a Pay Monthly question.
Provide plenty of detail
Your question might be complicated or something the community has not seen before so give as much detail and context as possible in your post. Other members may ask follow up questions if things are unclear. Remember not to post personal info like phone numbers as the community is public.
How to get your answer marked as a solution?
If you are answering help questions on the community and wish your answer would be picked as the solution, there are several things you can do to increase the chances of your answer being selected. Here are a few tips:
Ask questions / troubleshoot
Sometimes the question might be a bit unclear, so it's important to ask follow-up questions to try identify the issue better, to be able to give more relevant help.
Provide details
Give as much detail as possible in your answers. The person asking the question may have very little knowledge on the subject so provide plenty of info.
Hyperlink
There are numerous community guides on common questions asked on the community in addition to the O2 help pages so it's good to always link to these where appropriate.
Give the correct info
It's not helpful to direct someone to the wrong guide or to contact customer services when they can get help on the community, so always double check your answers and avoid defaulting to contacting another support channel where possible.
Feel free to add your tips for getting an Accepted Solution below and if you have any questions about the process or need any advice, give the community team a shout.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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If you'd like to take part, why not register?
on 30-01-2019 22:39
on 30-01-2019 22:39
@Cleoriff wrote:
@MI5 wrote:
And the welcome and news and o2 Priority boards too.Yes...Though not to be confused with anyone asking a question about O2 Priority. Most of those will be given a solution.
Someone feel free to pirate my screenshot, red-line all the non-solution topics, and stick it into the main narrative up top...
Confuse? You will be!
on 30-01-2019 23:56
Great Guide @Martin-O2 and should be very helpful for new members.
on 04-02-2019 13:50
on 04-02-2019 13:50
Thanks everyone for the feedback on this guide and solutions in general. If you think of any new tips in future you can jump on this thread and share them here.
@pgn That's some good info on how solutions are not on every board. I'll get that worked into the guide at a later date.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 02-03-2019 07:23
on 02-03-2019 07:23
@Martin-O2 wrote:Thanks everyone for the feedback on this guide and solutions in general. If you think of any new tips in future you can jump on this thread and share them here.
@pgn That's some good info on how solutions are not on every board. I'll get that worked into the guide at a later date.
Any move on integrating what boards don't count from a solutions perspective?
Is this what drives the pink-circle statistic, "questions solved", on the new home page (snap below), @Martin-O2 ?