o2 and Virgin problem

[bobajob84]

I keep getting this msg, Sorry - it doesn’t look like you’re currently eligible for these benefits

I am a new o2 customer on a 12month contract and been with virgin 9 years, when i got the o2 sim it was sent to a differnet address but i have updated my o2 details to match the virgin address.

[Bambino]

@bobajob84 This is not O2. This is a customer community. We have no access to anyone's account information.

How to find help & contact O2: A Guide - O2 Community

[madasaf1sh]

@bobajob84 

Volt wont be applied till 14 days after you start the sim deal (Aka once outside of the change your mind period), if t doesn't the best place to raise it is using Twitter, they will ask you to confirm some VM Account details etc and then they should be applied.. 

You may also need to contact Virgin as well on 0345 454 1111 to make sure your Double speed goes in.

[MI5]

@bobajob84 

That's a common error message which appears to mean that your request is being processed.

Discussed many times here Volt Megaguide