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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Resolved! Cancel supercharged benefits

I’ve not requested any change to my account and suddenly received this message from o2: Just confirming we've now added your 10GB Volt Double Data Boost, Volt O2 Travel Inclusive Zone. This is part of your supercharged benefits with Virgin Media. You...

Kat99 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Virgin and O2 benefits

What benefits do i get for being both a Virgin Media and O2 customer?

Cokes by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Volts

Hi I recently spoke to a customer service advisor at virgin media about the broadband issues at our home. He said as my husband is registered with them and I have an o2 account we would be eligible for volt benefits and get WiFi boosters but it’s sti...

Bethm202 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My O2 Mobile Contract ends 6 months before My Broadband contract ends with Virgin Media in August

I hope someone can help me please.I had the most awful experience with O2, porting my number and setting up my VOLT contract with Virgin Media (VM) and I just dread going through any of that again.The contract with VM was for 24 months, but the contr...

Resolved! How to activate volt

I’ve recently installed virgin media in my home and cannot find how to activate the volt benefits on my mobile. When I search help diverts me to sign in to my o2 which I’m already signed into and send me in circles with no solution.

Pajuwood by Level 1: Joiner
  • 1 replies
  • 0 kudos


According to my O2 account I am subscribed to volt but am unable to connect to the travel inclusive zone. Arrived in New Zealand and been trying to speak to someone without success. Help!!!!

Steve3709 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Volt wifi pods

I am o2 and virgin customer. Registered for Volt. Despite requests to virgin and numerous failed calls to o2 I still do not have the WiFi pods. Needed to improve WiFi dead spots in the home.

KP1n_5311 by Level 1: Joiner
  • 2 replies
  • 1 kudos

Resolved! Can I Upgrade Handset on a Volt package

I’ve changed over and now have the volt package combined with my virgin WiFi and a o2 SIM card for data, is it possible to upgrade my handset with o2 and if so how would the billing work with the data etc?

Dale5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Supercharge benefits

I haven’t received my supercharge benefits as promised ie. Double Data on this device

Kelvin2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone with O2 Travel Inclusive volt but still ended up paying when visiting USA

Hi.I took a trip to the USA in November and I thought my Volt enabled account would cover my for "O2 Travel Inclusive Zone" roaming. I've ended up being charged 4 lots of O2 Travel Bolt'ons as my phone did not "roam" in the states, ended up having to...

Foxabilo by Level 1: Joiner
  • 1 replies
  • 0 kudos