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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Resolved! Volt wifi pods

I am o2 and virgin customer. Registered for Volt. Despite requests to virgin and numerous failed calls to o2 I still do not have the WiFi pods. Needed to improve WiFi dead spots in the home.

KP1n_5311 by Level 1: Joiner
  • 2 replies
  • 1 kudos

Resolved! Can I Upgrade Handset on a Volt package

I’ve changed over and now have the volt package combined with my virgin WiFi and a o2 SIM card for data, is it possible to upgrade my handset with o2 and if so how would the billing work with the data etc?

Dale5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Supercharge benefits

I haven’t received my supercharge benefits as promised ie. Double Data on this device

Kelvin2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone with O2 Travel Inclusive volt but still ended up paying when visiting USA

Hi.I took a trip to the USA in November and I thought my Volt enabled account would cover my for "O2 Travel Inclusive Zone" roaming. I've ended up being charged 4 lots of O2 Travel Bolt'ons as my phone did not "roam" in the states, ended up having to...

Foxabilo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Volt travel

I have the volt benefits activated and am travelling to Morocco soon, does volt travel extend there?

KevW by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! virgin and o2 supercharge

Hi I have no volt boosts my address is different on virgin and o2 one has it as flat a the other as 357a

deansau by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Virgin broadband customer

I was told as an O2 and virgin accounts holder I was entitled to a free upgrade in internet ( double the speed) although I have tried several times and checked account details are correct it stills says I do not qualify

Ann1973 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Volt benefits not applied after 2 months!

Got a new contract with Virgin Media that included a 6GB data, unlimited calls and text O2 Volt sim. The O2 sim was created with 3GB data, so I questioned straight away and O2 said it would take 14 days to apply Volt benefits to get the 6GB data. Aft...

wazza09 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New to O2 received incorrect amount of data

Hi I signed up for a 18 month contract with Virgin Media and decided to take a o2 sim card which should have come with 6gb of data. The sim card I received was 2gb but due to the double data is now 4gb. My understanding is it should be 6gb doubled up...

Mark2707 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Virgin Media O2 Volt

I am a Virgin Media and O2 customer and have heard about the Volt "benefits" but cannot find out how/where/etc?When I try and go to the "Supercharge your world with Volt" page all I get is:OopsSorry, we're having trouble fetching your information at ...