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Forum Posts

Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Resolved! Upgrade removes benefits

I was looking to upgrade to a new sim only plan. I remain an Virgin and 02 customer, however receive this message before proceeding. "Sorry, as you are no longer eligible for supercharge benefits you new plan won't include Volt boosts like double dat...

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philze1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Volt Sim only

Hello, we are switching my son's mobile contract from BT to o2. You have just confirmed: Hello Andrew,Just letting you know that your number (REMOVED) with Tariff Plan: Volt Sim Only, 5GB, Unlimited UK Minutes, Unlimited UK Texts has now been activat...

Andrew28 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Virgin Media & O2 customer but still no Volt benefits?

Hi, I was an existing Virgin Media customer and decided to purchase a SIM only deal directly from O2 site. I was given the impression that I would then qualify for the Volt benefits after my 02 account was active for 14 days. It has been nearly 2 mon...

Wrendeot by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! change plan

Following recent increases to my current plan I'm looking to save money. My account says that I can upgrade today and, included in the options is a SIM only deal for £17.99 per month including 12GB data. As I use very little data each month this plan...

StuLux by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Boosters for Virgin Media

Hi,I have been trying to reach the O2 team to claim the benefit for the Wi Fi Boosters for my Virgin Media account. ITs says I am eligible but does not tell me when I can receive them. Can you please tell me how we can activate this asap as I am in u...

NJ3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

39 days, 3 SLAs still NO port-in!

Over 39 days ago, I completed the Web form for a VM bundle including Volt (O2 Sim). I submitted my PAC during the process. TV, Phone & Broadband all connected, but had to chase the SIM.Finally got the SIM and temp Number, but after 3 weeks of promise...

TGoose by Level 1: Joiner
  • 5 replies
  • 0 kudos

Lack of support from O2

The contents of the email below i sent on 12/04/24 to complaint team againbut it just fly right over there head Dear O2 TeamI don’t think I have come across a more incompetent organisation as O2. We renewed our sims back in January and I’m still wait...

Johnallan by Level 1: Joiner
  • 2 replies
  • 0 kudos

Volt benefits not activated

Im a new O2 and Virgin Media customer and VM recently installed FTTP in my post code area. I signed up for VM FTTP 250 and O2 sim. O2 sim was activated 27 Feb 2024. VM FTTP was installed and activated 19 March 2024. Volt was not applied for my new ac...