Solved: Volt

RaBa14_ · ‎21-06-2022

Good Afternoon

I have recently contacted 02 and been told that because I have done my contract through virgin media I have a 42 day cancellation fee and is that true

madasaf1sh · ‎21-06-2022

@RaBa14_

If you have signed up to volt then yes you have a 30 day cancellation period, as per any contract, and Virgin will also possibly downgrade your broadband and increase your monthly charge to them.

As its a contract if you cancel outside the 14 days then you will have to pay termination fees to both o2 and Virgin.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

View solution in original post

madasaf1sh · ‎21-06-2022

@RaBa14_

If you have signed up to volt then yes you have a 30 day cancellation period, as per any contract, and Virgin will also possibly downgrade your broadband and increase your monthly charge to them.

As its a contract if you cancel outside the 14 days then you will have to pay termination fees to both o2 and Virgin.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

O2

Volt

Virgin Supercharged

Internet not working

Volt

Swapping 3 number to active o2 number

Start date of O2 in Volt packages