Volt package 10GB not worked

[ellag]

I was told that if I signed up to a Virgin media broadband package (Volt M250 Fibre Broadband) I would get 10GB data with my O2 contract every month. Initially this came up on my O2 as 5GB and when I asked a member of the community I was told it would update after 14 days, however it has been more than 14 days now and I still am only getting 5GB a month. Please can someone tell me what the issue maybe here?

[MI5 · Accepted solution]

@ellag 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[ChDa]

I'm having the same problem and the 'assistants' keep sending me around the houses so at the moment I feel like I'm paying for something I'm not getting - and which I didn't even really need but the double fibre and data SIM seemed quite good value (thanks to the salesperson)