Solved: Monthly data only 5gb when it should be 10gb

DanHan · ‎02-11-2023

Hi,

I recently signed onto a Virgin and O2 mobile package that was supposed to give me unlimited calls and texts and 10gb of data per month. However, when I login to my profile it says I only get 5gb of data which is a mistake because all communications have indicated that my plan gets 10gb...

MI5 · ‎02-11-2023

@DanHan

Your data gets doubled after 14 days.

Volt Megaguide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎02-11-2023

@DanHan

Your data gets doubled after 14 days.

Volt Megaguide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-11-2023

As a Volt customer your data will be doubled after 14 days

Your My O2 will show vOLT BOLT ON TOO

Volt Megaguide

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

DanHan · ‎02-11-2023

Oh right, so do I effectively have 5gb per fortnight? What happens if I go over the 5gb in a fortnight?

Do you know the reason for this?

jonsie · ‎02-11-2023

Your data stops once you reach the 5GB limit

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-11-2023

@DanHan wrote:
Oh right, so do I effectively have 5gb per fortnight? What happens if I go over the 5gb in a fortnight?

Do you know the reason for this?

No, after 14 days of starting the contract your data is doubled and stays at 10gb per month for the duration of the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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