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harlowjones · ‎14-11-2023

According to the Virgin Media account hosting my home BB setup etc. i have Volt Mobile included however i continue to be billed separately by O2. Not sure what's supposed to be happening but the two websites are unhelpfully cross-referring for the answers.

Anyone know what's supposed to happen when you get Volt benefits in VM but can't see them in the O2 account?

MI5 · ‎14-11-2023

@harlowjones

You still get seperate bills as the billing systems aren't aligned yet.

Volt benefits in this guide Volt Megaguide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-11-2023

@harlowjones

You still get seperate bills as the billing systems aren't aligned yet.

Volt benefits in this guide Volt Megaguide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎14-11-2023

To check in O2 go into My O2.

In Bolt Ons you should see Travel Inclusive.

As to data if you check it should be split into two X GB data and X GB bonus data.

If these things are missing and it's been over 14 days since sign up, contact O2

202 from your mobile or

Message them on

(Facebook) (https://o2uk.co/O2CFB)

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎14-11-2023

@harlowjones

All help and explanation of benefits in the guide I posted above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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