Volt mobile benefit not evident on Billing

[harlowjones]

According to the Virgin Media account hosting my home BB setup etc. i have Volt Mobile included however i continue to be billed separately by O2.  Not sure what's supposed to be happening but the two websites are unhelpfully cross-referring for the answers.

Anyone know what's supposed to happen when you get Volt benefits in VM but can't see them in the O2 account?

[MI5 · Accepted solution]

@harlowjones 

You still get seperate bills as the billing systems aren't aligned yet.

Volt benefits in this guide Volt Megaguide 

[Enlli]

To check in O2 go into My O2.

In  Bolt Ons you should see Travel Inclusive.

As to data if you check it should be split into two X GB data and X GB bonus data.

If these things are missing and it's been over 14 days since sign up, contact O2 

202 from your mobile or

Message them on

 (Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

[MI5]

@harlowjones 

All help and explanation of benefits in the guide I posted above.