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Sent a bill for a service I didn’t ask for

Noidea2
Level 1: Joiner
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Registered:

Virgin activated a SIM card request for service I don’t need for another 6 weeks but Virgin now don’t answer their phone and O2 don’t provide a phone number. Cant access the account either because you’ve not sent me the SIM card yet and the activation code has gone there.

Difficult to work with.

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madasaf1sh
Level 67: Unsung hero
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Registered:

@Noidea2 

 

You need to speak to Virgin Media on 0345 454 1111 as they will have requested the sim card when the order was placed, as it seems to be linked to how they used to provision the old Oomph Sim Cards. 

 

All o2's numbers can be found easily on all the website under contact us. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Registered:

@Noidea2 

Keep trying Virgin or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
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madasaf1sh
Level 67: Unsung hero
  • 5604 Posts
  • 32 Topics
  • 1803 Solutions
Registered:

@Noidea2 

 

You need to speak to Virgin Media on 0345 454 1111 as they will have requested the sim card when the order was placed, as it seems to be linked to how they used to provision the old Oomph Sim Cards. 

 

All o2's numbers can be found easily on all the website under contact us. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 3
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