Sent a bill for a service I didn’t ask for

[Noidea2]

Virgin activated a SIM card request for service I don’t need for another 6 weeks but Virgin now don’t answer their phone and O2 don’t provide a phone number. Cant access the account either because you’ve not sent me the SIM card yet and the activation code has gone there.

Difficult to work with.

[MI5]

@Noidea2 

Keep trying Virgin or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[madasaf1sh · Accepted solution]

@Noidea2 

You need to speak to Virgin Media on 0345 454 1111 as they will have requested the sim card when the order was placed, as it seems to be linked to how they used to provision the old Oomph Sim Cards. 

All o2's numbers can be found easily on all the website under contact us.