Multiple in-app, texts and emails saing my data is gone but in fact there's Volt data left

[pedrostephano]

I run four phones under one account, me plus my three children. We all benefit from VOLT addon which doubles our data. However, the thresholds for data alerts (80% and 100%) are based on the O2 component of the data hence we get loads (and I mean LOTS) of alerts at what is in fact 40% and 50% data usage. Believe me, it's not a pretty sight when your sixteen year old teenager sees a text saying they have no data left.

I've complained to CS on phone, CS in store, and written to HQ asking for the barrage of false texts inviting me to spend money on BoltOns when there's no need, to cease and desist, but their final position is that the alerts are based on the contract level under O2, not the total level under Volt-O2-VM. It's frustrating and annoying and bothersome that these texts and alerts come so often (3 numbers, 2 levels, app+email+text = 18 notifs a month that are untrue. I wanna know - is this harassment? For obvious reasons I can't turn the notifs off as they're "essential" but crikey what can I do to stop the firehose of alerts? 

[MI5]

@pedrostephano 

In this case customer service are correct.

It's a glitch in the vsystem that's never been fixed.

[pgn]

Ah - vannoying 😕

[jonsie]

Read, delete, move on .....

[pedrostephano]

The answer to my pointed and legal question was "it's a glitch in the system that's never been fixed" and I'm unhappy about this. If my official complaint has been answered ineffectively, what's my best escalation pathway? Thanks. I'm not impressed that in 2025, I'm getting texts that falsely say I've used all my data and I need to spend money to keep using data. That's not right, it's not fair, and "it's a glitch" is not an acceptable reply as far as far as I'm concerned. What should I do? 

[pedrostephano]

Appreciate your thoughts, but my sixteen year old daughter gets the texts then panic texts me asking if she can use her phone. Read Delete Move On is not an option as it's literally causing another person actual distress. Not fair not right. 

[Enlli]

Only option then is to go through the official complaints procedure, wait up to 8 weeks then go to the communication ombudsman.

Going to be lengthy process and knowing the number of 'glitches, O2 have had (and in some cases still have) I would not hold out a lot of hope

[jonsie]

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