It should be in your account waiting to be activated @MMayez
Check if this guide helps:
Guide: Adding and removing O2 Extras
If not, you will need to get in touch with customer services. All numbers and links to social media are in the guide below:
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
