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wrong numbers

simongjl
Level 1: Joiner
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Registered:

recently  took out a monthly contract with O2 and new phone ( i phone 11)

'Smarty gave me the pac code to transfer in the meantime i seem to have been given a temporary number from O2

now my new phone will receive calls dialled on the correct number though dials out on the temporary number

my old phone which Smarty have renewed the contract for one month receives notifications/pass codes etc from apps which my new phone wont. i have tried turning off the old phone though that does not help

i need to get rid of the old phone though cannot until new one recieves/calls correctly

any ideas anyone

cheers

Simon

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MI5
Level 94: Supreme
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Registered:

@simongjl 

Settings >Phone >My number, edit save and reboot.

Sign out of your apple ID on the old phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151842 Posts
  • 650 Topics
  • 28846 Solutions
Registered:

@simongjl 

Settings >Phone >My number, edit save and reboot.

Sign out of your apple ID on the old phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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