wifi and 4g calling

[Ann1702]

I was with Virgin mobile and was switched over to O2 and since then I have lost wifi and 4g calling. I have checked the CSC code which does contain the info you suggest. Looks like I need a O2 firmware update.

Can this be sent to my phone, my phone is a Samsung galaxy A71 thank you.

Ann

[MI5]

@Ann1702 

No firmware update required.

Just contact O2 to activate wifi calling on your account.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[pgn]

This is not O2, but a customer forum, @Ann1702 - you need to call 202 at about 08:10 in the morning, as nobody here can access your account. 

You could also try the O2 Social Media Team - link just below contains the ways to access. Good luck!

[Ann1702]

Thanks for your reply but wifi calling has already been activated on my account and switched on in my phone.

[MI5]

@Ann1702 

If you have the settings in your phone menus then it's working.

Make sure you select wifi preferred in the settings.