wi-fi calling

[ArthurSpooner]

hi

i have a moto g7 play phone

i want to make calls over wi-fi (WI-FI CALLING) on it, when i can't get signal from o2

motorola say, you, o2, need to add my MODEL OF PHONE to the

LIST OF PHONES GURANTEED TO WORK ON YOUR SERVICE (02)

thats a direct quote from motorola direct

please advise, regards arthur

[MI5]

@ArthurSpooner 

Ask O2 to enable wifi calling on your account and you should be good to go.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[pgn]

Not available if you are a PAYG customer on O2, @ArthurSpooner - contract only (any contract, just not PAYG Big Bundle, Rolling Plan or Classic). Good luck.

[ArthurSpooner]

hi

many thanks

I'm a monthly rolling contract, so should be all good on account basis

regards Arthur

[ArthurSpooner]

hi

many thanks, still not resolved with 02, have sent pm to dave (o2 manager) to ask why

[pgn]

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@ArthurSpooner wrote:

hi

many thanks

I'm a monthly rolling contract, so should be all good on account basis

regards Arthur

---

Seems Motorola is not listed in O2's list of supported phone manufacturers - not an isolated case, it seems:

https://forums.lenovo.com/t5/moto-g7-play-moto-g7-moto-g7-power-moto-g7-plus/Wifi-calling-on-Moto-G7...

https://community.virginmedia.com/t5/forums/forumtopicprintpage/board-id/OtherMobile/message-id/2301...

Seems like not every network supports all firmware versions on the same phone model, Motorola being particularly affected, @ArthurSpooner