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transferring data

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mymilly
Level 1: Joiner
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on ‎09-02-2024 16:58

on ‎09-02-2024 16:58

I recenly upgraded from a samsung j6 to a samsung galaxy a54.I was assured that data could be transfrrerd across bt cannot see how to do it.PLease help

Thanks John

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Enlli
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on ‎09-02-2024 17:13

on ‎09-02-2024 17:13

Use Samsung Smartswitch from the Play Store

Google will give plenty of videos on how to use it

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
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on ‎09-02-2024 17:13

on ‎09-02-2024 17:13

Use Samsung Smartswitch from the Play Store

Google will give plenty of videos on how to use it

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
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on ‎09-02-2024 17:14

on ‎09-02-2024 17:14

You need to download the samsung smart switch app to both phones @mymilly 

This will help get everything backed up and transferred over.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎09-02-2024 19:18

on ‎09-02-2024 19:18

@mymilly 

Guide here Guide: Backing up your phone 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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on ‎10-02-2024 13:00

on ‎10-02-2024 13:00

Your only other question @mymilly is how you will use Samsung Smart Switch to do your transfer. If you are transferring data between two modern handsets, it works over WiFi. However, the J6 was discontinued in 2019 and I believe that it might not support the wireless use of Smart Switch. 

 

As a result, you will probably need to physically link the two handsets using a USB-C to USB-C lead. 

 

Please let us know if you need any further help. 👍  

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