texts working, calls not working.

[nbhamilt]

Not sure when it started as I don't actually make that many calls, but while i can send and receive text messages, if i try and ring my number it says 'it has not been possible to connect your call' and when i try and ring out, it is just silence.. i can use Wifi and 4G data is working fine too - well as well as it ever works in my house.. it must be an o2 thing not the phone surely?

[nbhamilt]

Ok this is really borked up, I did a full system restore and it didn't work, then i finished setting up google and said 'hey google, call home', and the phone worked, it rang my home number... but now, 20 minutes later its not working for phone calls again. i'm going to go for a drive and see if it works somewhere else, maybe it is the local cell coverage...

[MI5]

My reply, post 4, gives you the info for checking local faults @nbhamilt 

[nbhamilt]

yes, i did do that, it just said and still does " 

Our Network can get busy in this area.

This means your data could be slower than normal. We’re sorry about that. Our team is aware and working to make it better. Our top tips for staying connected would be to find local Wifi hotspots and download whatever content you need whilst connected to Wifi, so you can still enjoy it on the move."

[MI5]

@nbhamilt 

If you get calls in a different area you can use the My Network app to report the issue in your are. If not, it's back to a phone repair.

[nbhamilt]

Yup, definitely an o2 network issue, may my phone anntenna is weaker than my wife's, but even so, the phone is fine 3 miles up the road, but back home in my office, no voice calls and i cant seem to set up WiFi calling as it apparently need 02 firmware on the phone. if i weren't moving house in 6 weeks i would bin o2 and move to - Well anyone whose network actually works here..

[MI5]

@nbhamilt 

at least you know now.

Have you reported it through the app?

[nbhamilt]

yes, thanks for the help. what a palaver trying to find out though.