Is it a brand new sim card
@BW?
Why did you request a new one?
Have you asked o2 to activate it?
Did you report your old one lost/stolen? Then o2 need to remove the bars on your account...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
