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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3359 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5219 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16406 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8303 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7684 Views
  • 6 replies
  • 0 kudos

s20+ keeps resetting whilst on charge

Hi, Can someone tell me why my s20+ keeps resetting its self when its on charge. This is the 2nd phone i have had that is performing this annoying habit. Is there a mass software fault?

Returning my upgrade

I've had my new upgrade and not happy with the product in question I'm trying to find the return policy and how to package everything and address to return the package could I please get assistance on this issue please I've had the upgrade only 1 day...

Clint by Level 1: Joiner
  • 369 Views
  • 2 replies
  • 0 kudos

Removing WhatsApp

Morning,Last night I removed WhatsApp from my Sony Experia and now, the phone won't work! It fires up but that's it.Any ideas?Thank you.Melanie

MKC123 by Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Change Address

I have an O2 sim for my child's ipad for roaming only. I need to change the address on the account and to do so i have to have a code which is being sent to the mobile number attached to the ipad so its not coming through. Any one gone through this a...

jalvpa by Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

Upgrade

I wanted to upgrade phone I finished contract some time ago I had a samsung tablet which I thought was a add on but why do I have to finish my tablet first it's not a phone

S20 ultra sim card swap

I've swapped my old sim card to a 5g sim card how long does it take to swap the number over? Carphone warehouse did the swap within 20 mins I've waited hours ?

Chris2020 by Level 1: Joiner
  • 1617 Views
  • 6 replies
  • 0 kudos

live chat

Hi, how do I get onto live chat on my laptop? I can't seem to find it anywhere on o2 site? Thanks.

KDD by Level 1: Joiner
  • 1264 Views
  • 3 replies
  • 0 kudos

Steady Surfer for a tablet sim

I have purchased an Alcatel 3T tablet which came with a sim loaded for 1 month which last till 29th May. I want to set up Steady Surfer but get the message 'already registered'.

Mu3 by Level 1: Joiner
  • 615 Views
  • 1 replies
  • 0 kudos