report lost sim card and order replacement

JackyH · ‎15-04-2020

Not even sure this is the right board. We've lost the SIM card from our iPhone (tiny). The phone helpline hung up on me, even though it's a work essential phone. I cant find any way to order a new one on this effing useless website - it goes: Problem? -Sim cards - lost - you need to report it by contacting us, click here - Problem? - Sim card - lost - ( & repeat ad infinitum.

No other way to contact anyone or report on the website. Seriously at end of tether & thinking of leaving O2 (which WILL get me the attention of someone on the phone, apparently...) FURIOUS!

MI5 · ‎15-04-2020

@JackyH

Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JackyH · ‎15-04-2020

Thanks, but the Phone isn't lost - it's the SIM card. The website just sends me round in loops, & the phone line cuts me off.

jonsie · ‎15-04-2020

It's the same thing

report it lost as advised using the link

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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