refund

[Brodie-Nelson1]

Hello, i put £20 on my phone the other day to update my tariff but i had changed it just after updating it from the £10 one too £20 & it still took the £10 & ‘gave me my tariff’ been trying to use my data since yesterday to realise it’s took my money out - not put data on my phone for the £10 one & i’ve had to put another £20 on to be able to get my tarif, but a refund for my last £10 would be nice due to having put £40 on so far. 

[madasaf1sh · Accepted solution]

@Brodie-Nelson1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they maybe able to help with this, but there is no guarantee a refund will be forthcoming.