You will get a text message to the number you are keeping confirming the date of the port @Gogzy100
If you have not had that then it is not going through yet.
Follow the instructions in this guide:
Guide: Migration & porting into O2
If you DID get a text, and then the porting didn't happen you need to contact customer services to see what's going on.
Either call 202 from a pay monthly o2 phone, or 0344 809 0202 from another phone.
Alternatively you can call 0800 902 0217 using Skype (which is free).
Guide here Guide: A Guide to Skype
Finally try messaging on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Best time to call is 8am
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
