phone damage

[Ab12366]

battery has started bulging and phone is unusable

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

But you will possibly be better contacting the manufacturer direct on their support pages

[Enlli]

The manufacturer will want to know about this.

Swollen batteries are dangerous and can cause a fire