I desperately need help!
I switched to o2 14 days ago, received my phone 10 days ago.
I ported my number from EE and I can make outbound calls but cannot receive calls or messages.
I cannot access my online banks or any .gov accounts as they need to send me a verification passwords that I cant receive.
for 10 days ive been calling customer service and they have told me its the mast, it will update tommorow etc etc but I cant seem to get anyone to actually help.
its the last day of my coolling off period so I need it to work today or im going to have to cancel as the phone customer service is awful and just seem to want to get you off the phone, they have told me to ring my old provider as they will have made an error which is not true, they have told me to go to apple as there is a problem with the handset.
Can anyone please help I desperately need this to work I have been missing calls for 10 days now!
Many Thanks
Alex
