my device plan has been cancelled

[sue66]

hi on the 11th October I paid my air time and device plan for 2 months I owed the air time plan has been taken but device plan payment returned please can you explain why though I know I have paid late but did pay upto date on the 10thbictober for my o2

[sue66]

sorry paid upto date on 11th october

[Cleoriff]

@sue66 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am