iPhone 13 not working in France

[JonC]

Recently in France my iPhone 13 mini would not log onto the Internet to view news or my emails: but I found I could use it as a Personal Hotspot for my iPad, which then allowed me to read my emails!! - which is bizarre.

My Airplane Mode was OFF - my Wi-Fi did not work - Mobile Data was set to Roaming - and obviously Hotspot was ON.

When I arrived in France I received a message form Orange to advise me of charges while in France.  And when switching it on each morning I could see an "Orange" marker in the top left of the phone's screen - but the minute I tried anything this disappeared. So I am completely flummoxed - any advice will be gratefully received, for the next time I travel abroad.

[jonsie · Accepted solution]

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this

[JonC]

I've tried all the options you suggested apart from contacting O2 directly - which I think will now be my next step.  But thank you.