iMessage/Facetime Activation Error

[EA94]

I received my new iPhone on Saturday 10th December and had to wait until Tuesday 13th for my number from EE to be ported to 02. This was completed at approx. 9:30am on Tuesday 13th. Since then, I have not been able to activate iMessage or Facetime. I've been onto Apple tech support all day today (Wednesday 14th) who believe the issue lies with either 02 (new carrier) or EE (old carrier). Apple have tried to send me a number of automated messages which I am not receiving but I am able to send SMS Messages (likewise Virgin Media were trying to do the same). Spoke to an 02 agent today who told me there are no blocks on my account so should be getting those messages. Cannot get hold of EE (messaging doesn't work and the number they tell you to phone just hangs up). Apple have tried to help me deregister my number from iMessage to see if that helps but because I cannot receive messages from them, I cannot get the verification codes I need to do this. It would suggest something hasn't gone quite to plan with the port from EE to 02. Please can somebody help because I am just going round and round in circles! Wishing I'd never bothered switching now! 

[EA94]

Hi,

I am not sure if it was Ryan or Apple but the phone suddenly started working on Saturday late evening. I did message Ryan to let him know. Thanks again! 

[B_Dhillon]

Hello, I’ve been experiencing the exact same problem over the last few days and it’s been extremely infuriating going round in circles with both o2 and apple. Been through every reset option possible, apple have advised its down to the sim however o2 are being no help whatsoever - can someone please help me out it would be highly appreciated as I’m stuck on what to do in this position with no support from o2 @O2Lisa @O2Sarah @O2Georgina @O2Ryan @Breanna 

[O2Georgina]

@B_Dhillon  I will send you a private message now

[B_Dhillon]

Hi,

It's suddenly started working last night - thanks for coming back to me anyways!

[Maia]

Hi, I’ve been having this problem for over a week now. Could someone please help me too. @O2Georgina @O2Lisa @O2Sarah 

[gmarkj]

Unfortunately there are no longer any o2 community advisors @Maia 

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122 

You will now have to either message o2 on social media, or try calling them.

Call them on 202 or 0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype ).

Alternatively you can message on social media: 

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)