i want to change my number ASAP

[Katie189]

Hello i am a contract holder, and i want to change my number ASAP, i call customer service but i cant get people, can i just buy another o2 sim and online use sim swap? or is there anything else? Also i want to keep my other number so when i sim swap does that simcard remain? Thanks please respond asap

[MI5]

@Katie189 

No, you can't do it that way.

The only way is to call O2.

Guide: How to change your mobile number 

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Bambino]

@Katie189 Call tomorrow at 8 am, if you can. You'll have a better chance of getting through. Because you're not buying anything, O2 doesn't consider your call important. If you call any of the numbers in the link supplied above, use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.