Solved: i ordered the wrong colour phone and it’s been dis...

Eelliott89 · ‎01-01-2022

I ordered the wrong colour phone but i haven’t been able to find any way of contacting o2 to change the order?

MI5 · ‎01-01-2022

You'll need to return it under the change of mind policy https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-01-2022

@Eelliott89

You'll need to return it under the change of mind policy https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Eelliott89 · ‎01-01-2022

my order hasn’t actually been delivered yet though so can’t they change the order?

MI5 · ‎01-01-2022

Not as it's been dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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