how to reset password on Oppo A78 without losing all data

[GeorgeP12]

my wife has been locked out of her phone as she has forgotten her password, needs to reset without losing everything

[MI5]

@GeorgeP12 

From Google:

What if I forgot my Oppo phone password?

Tap [Forgot password]. Choose between [Reset from security questions] or [Reset through security email address] and follow the prompt. On the other hand, if you did not set up any recovery methods for your Private safe, we want to inform you that you might not be able to access it.

[GeorgeP12]

trying the *#899# but doesn't seem helpful

[Cleoriff · Accepted solution]

@GeorgeP12 

Using any phone,  contact OPPO United Kingdom Customer Support Hotline Number 0800 917 6121,