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Toro
Level 1: Joiner
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on ‎01-12-2024 13:35

on ‎01-12-2024 13:35

my phone number has been disconnected and i would like to pay it but i need a code to access myaccount. Because its disconnected the text code doenst come through

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Bambino
Level 86: Prestigious
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on ‎01-12-2024 13:36

on ‎01-12-2024 13:36

@Toro You need to speak to the Payment Management Team on 0800 902 0217 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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on ‎01-12-2024 13:38

on ‎01-12-2024 13:38

@Toro 

You need to pay by direct debit to avoid issues Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Toro
Level 1: Joiner
In response to Bambino
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on ‎01-12-2024 13:39

on ‎01-12-2024 13:39

My phone cannot call or accept calls or messages so i cant.

Message 4 of 7
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MI5
Level 94: Supreme
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on ‎01-12-2024 13:42

on ‎01-12-2024 13:42

@Toro 

Use Skype to call for free Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 7
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Enlli
Level 69: Guiding Light
In response to Toro
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on ‎01-12-2024 13:54

on ‎01-12-2024 13:54

Download Skype and call the 0800 number given free

Guide: A Guide to Skype 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 7
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MI5
Level 94: Supreme
  • 152035 Posts
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Registered:

on ‎01-12-2024 13:58

on ‎01-12-2024 13:58

👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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