contacting customer service

[lwalters]

Has anyone had any luck contacting customer service on the phone....

in total I've been on hold over 6hours trying to pay my final bill

the only reason I left was i was on hold over 8hours trying to upgrade

they've given me until tomorrow to pay the bill but how am I meant to pay if they never answer!

[MI5 · Accepted solution]

@lwalters 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

[lwalters]

thankyou...I will try that number tomorrow

if that fails would I be able to pay in an 02 store?

[MI5]

@lwalters 

You can pay your airtime bill in store but not the device plan payments if on refresh.