on 20-10-2022 10:39
I need to make and receive calls from the business while my cruise ship is at sea. The fact is I can't connect to the network at all. I wonder what is preventing me from connecting to this cellular at sea maritime network. Is it a roaming barred, spend cap, or others? Please advise and help!
on 20-10-2022 10:50
Could be any or all of the above @funfun
Best bet is to contact o2 customer services, either by calling or using social media.
Numbers to try are 202, 0344 809 0202 or 0800 032 1402 (the last one you can use Skype to call).
If you want to message on social media, then links are:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
If you get no help from those then please come back and we can see if there are other ways to help.
Some more information on
Spend caps - Guide: Spend caps on O2
Cruise line charges Guide: Cruise Liners / Aircraft Charges
Roaming - Guide: Roaming MegaGuide
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 20-10-2022 10:56
Hi @funfun
It could be a roaming bar or a spend cap. There again, you may need to speak to the ship's purser to buy a travel package whilst on board.
Another thread about this here MARITIME
Guide: Cruise Liners / Aircraft Charges
Veritas Numquam Perit
on 20-10-2022 11:37
on 20-10-2022 11:37
contacted o2 customer services twice with no help, very disappointed!!
on 20-10-2022 11:45
Then you need to speak to the staff on the ship to see if they can help re a maritime package.
Veritas Numquam Perit
on 29-11-2023 15:39
Hi all, just bumping this thread back up again as I'm on another cruise and again have no connection to Cellular at Sea. Can someone, ideally a mod, confirm what process I need to do to enable this if its some sort of roaming bar? Roaming on land based and Aeromobile (on Emirates airlines) networks appears to work fine, just on the cruise ship. It's nothing to do with anything on the ship or its network.
on 29-11-2023 15:52
on 29-11-2023 15:52
Sorry, this forum is just customer to customer. All O2 advisors were removed in July.
Only option is to persevere with O2
Good luck