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Forum Posts

Tariff

I need to chat with customer service because I topped up over £40 and thought I purchased a package like I do every month for £15 and purchased a bolt on by mistake

Rya by Level 1: Joiner
  • 47 Views
  • 1 replies
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unlocking my iPhone SE 2018 (April)

Hello. I have just left o2 after many, many years. In that time i have only had two phones, both bought upfront. my old phone, an iPhone Se from early 2018 is still working so i wanted to use it as a spare phone when i am out etc...I just assumed i c...

BryanC by Level 1: Joiner
  • 86 Views
  • 2 replies
  • 0 kudos

Lengthen ringtime NOT WORKING?

Tried this guide on mine/my partners phones (Air+17 Pro Max), but the amount of rings is still not improving? "How to Lengthen Ringtime on any O2 Mobile"https://community.o2.co.uk/t5/How-to-Guides/How-to-Lengthen-Ringtime-on-any-O2-Mobile/bc-p/181299...

phonek by Level 3: Thinker
  • 804 Views
  • 9 replies
  • 0 kudos

Really poor quality signal

Posting on here to see if anyone can help me I'm getting really poor signal in my area I've tried the different tiara tech team and don't get anywhere they all say network is working fine well I really do disagree with this as in my area my phone onl...

D72 by Level 1: Joiner
  • 69 Views
  • 3 replies
  • 0 kudos

iMessage and FaceTime activation issues

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. I have switched both off and restarted the device then switched back on but I get activation failure messages when I...

Evo_Lee by Level 1: Joiner
  • 64846 Views
  • 273 replies
  • 0 kudos

Resolved! Unable to add a new payments card for rolling plan

My card recently expired and I have been unable to add a new debit card to my account either on the app or the website. Each time, I get the same error code: We are sorry but there is a problem with this service, please try again. I have been having ...

pixel phone damaged

hello my o2 pixel phone number pad is not responding. we are 2 80yr olds who rely on this phone for medical reasons so need urgently a replacement one that we can afford, and simply change the sim card over please help. thank you.

TobyToo12 by Level 1: Joiner
  • 91 Views
  • 2 replies
  • 0 kudos

Unable to log in to my o2 account

Post from the VM webiste - I was guided to this forum for help by VM. I have not been able to log in to my O2 account for a few days on the app or website . I enter my virginmedia.com email address but i get an error to say it is invalid. When i clic...

englandz by Level 1: Joiner
  • 1416 Views
  • 9 replies
  • 0 kudos

sim

Why after using smart switch to transfer stuff to a new phone my sim card doesnt work? the network is recognised but phone says no number and i cant phone out or receive calls.

madasaman by Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos