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O2 free WiFi hotspot - login page will not appear

Hi All. I am not an O2 customer, but at my gym, there is a free O2 WiFi hotspot. I had a pixel 3a and was able to connect to it fine and I used it several times over the past few months. I have now switched to a pixel 6 and continued to use my old SI...

Resolved! Weak signal due to new research high rise in M20 blocking mast on hospital roof

Hi - we and all of our neighbours have seen our mobile signals deteriorate from “strong” to “weak” due to the building of a new 10-storey (46m-high) research facility at the Christie hospital in Manchester. The weak signal is due to existing mobile p...

Resolved! delay before greeting is heard by caller

If I’m unable to answer an incoming call on my iPhone4s, the phone rings eight times before my greeting message is heard by the caller….most hang up before this point. Can the time before the greeting is played be shortened?

Resolved! Retain my old number

I have just made a new contract with you and got new sim card with new number but i would like to retain my old number.i have got the PAC of my old number. Could you please help me with this

Resolved! 5g sim swap

Hello - I have been with O2 for many years and never needed any advice but hopefully someone can help me. I have just bought a new 5g phone and the O2 shop gave me a 5g SIM. If I put this new SIM in my phone and do the SIM swap will I automatically k...

not getting voicemail on iPhone 11 Pro

I have read lots on the issue with not getting voicemail. I have had chats online with O2, spoken on the phone and yet nothing is allowing me to get voicemail. I have reset network settings, they have requested reactivation of my voicemail etc. I did...

Call divert deactivation does not work .

I use code ##21# and get a message "Call forwarding Connection Problem or invalid MMI code (801)

Resolved! Do I need any settings updated to us my phone abroad for first time

HiIm flying abroad later today - first time since I’ve moved to o2 do I need to have any settings or account changes for my phone to be working outside of uk.? I’m a pay monthly customer. thanks

Unknown bill.

I've recently found an extra charge that I wasn't aware that I have been paying so I'm not sure how long it's been active. It's a charge from google play for £11.99 under "digital goods" but when I try to cancel it on the play store nothing shows up ...

Mobile data issues

I am having issues with my Samsung galaxy s21 and have been for a few months now. I can be using my phone switching between apps fine one minute and then all of a sudden I lose all connection. This happens multiple times a day and the only ways I can...

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