Get tech support for your O2 issues

Multiple problems with Iphone 13 pro max and o2

Is anyone else out there experiencing issues with O2 and the I phone 13 pro max. Ive had mine for 4 weeks now and it has never worked properly. Variety of issues. Spent hours in shop, on the phone and online and the tech guys have been looking at iss...

Resolved! Transferring my number

Hi, I have just changed to O2 from EE. I put my new SIM card in today and am on a temporary number.I had a PAC number from EE which I gave to O2 and am wondering when my phone will work with my old number?

Resolved! Unknown number in my own profile which sent a text in my name but was NOT from me - unable to delete

Hi - recently noticed an unknown mobile number under my own profile which was selected as main number with mine shown as a default one. I tried to select my number as main one then delete the unknown one but it wouldn't let me. It had also sent a tex...

Slow Internet in the Bolton area

Hi O2, can you advise when the Internet issue will be fixed in the Bolton area.Website been saying the below since I join O2 in Nov 2021."Our Network can get busy in this area.This means your data could be slower than normal. We’re sorry about that. ...

Resolved! Strangers calling me saying they have a missed call from me when I haven’t called them

Hi I have twice recently had people who I don’t know call me and say they have missed a call from me. The first time, the outward cal that I didn’t make even appeared in my phones call history - it was sat on the coffee table so i know I didn’t dial ...

One Time Payment texts not being received

Hi please could I have some help. I have ported into O2 from 3 and am not receiving one time payment texts. I am using an iPhone and checked the number in settings which is correct. I have also phoned customer services and they insisted there wasn’t ...

Resolved! Roaming

I’ve just arrived in Italy and can’t seem to connect to mobile data. I have tried various providers and restarted phone with no success. I can’t call O2 as no signal any ideas?

Resolved! My phone is not picking up mobile network in usa

Hi. My Sony Xperia 1 II is not connecting to any cellular network in usa. I've tried switching it off/on multiple times, disabling/enabling fight mode, disabling auto network selection and forcing it to connect to a network. I've got roaming on, trav...

Resolved! WIFI CALLING

As I have been bullied by the O2 Roaming Police I have decided to switch off my Mobile data having used 5GB out of my Unlimited Data Plan in a month. Apparently thats not fair use although the website says we can use up to 25GB.So I'm doing everythin...

Can’t connect to network error

Hi I have turned phone on and off , reset all network settings, reset my iPhone X, updated software but keep getting the error cannot connect to network even though 3G shows. What else can I do as I am unable to use my phone currently unless on WiFi

O2

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